Dialpad WFM is designed to optimize your contact center operations, and we're continuously releasing updates with new workforce management features, improvements, and bug fixes.
Let's take a look at what's new from our most recent release on April 8, 2025.
New
Use CSV exports to analyze agent performance
Now you can export performance data for agents, in CSV format. Review how agents compare with peers, across teams and trends over time, in your tool of choice. Understand drivers of under or over-performance by creating insights into adherence, occupancy, utilization, productivity and average conversation time.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad WFM.
Happy Dialing!
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