Dialpad + Agent Accelerator for Athenahealth Chrome Extension

Margaret Beinarovics

Updated August 31, 2026 17:28

The Agent Accelerator for Athenahealth as a Chrome Extension is a useful tool designed to streamline healthcare agent workflows within the Dialpad environment. By seamlessly integrating patient data, medical history, and communication tools into a single, intuitive interface, the extension enables agents to manage calls and EMR records efficiently.

Requirements

To use the Agent Accelerator for Athenahealth Chrome Extension, you must:

Have an active Dialpad Support subscription.
Have an existing Athenahealth account.
Connect with the NovelVox support team to install the Agent Accelerator for Athenahealth Chrome Extension

To use the Agent Accelerator for the Athenahealth Chrome Extension, you’ll need to log in to Dialpad.

In a Chrome window, go to Dialpad.com
Log in with your Dialpad credentials
Go to the Chrome Extensions tab
Open the NovelVox Agent Accelerator for Athenahealth

Agent Dashboard

The Agent Dashboard offers a unified view of complete patient information, enabling agents to handle queries efficiently.

Here, you’ll see the following sections.

Patient Information

The patient information sections displays essential patient details such as the contact number, Date of Birth, MRN, Email, Address, and more.

Screenshot of the NV HealthCare Patient Information window showing patient contact details, DOB, Last 4 SSN, Email, Address, and verification status alongside action buttons for "Open AthenaOne" and "More Info".

Here, you can:

Validate patients: Lets you validate the patient’s details using an OTP Verification, a security question, or put a disclaimer.
Open AthenaOne: Takes you to the patient information page in AthenaOne.
Access more info: Provides additional information about the patient.
See caller information: View the real-time information about the incoming caller.

Dashboard

The dashboard provides a brief overview of future appointments, insurance information, billing details, number of referrals, pharmacy care team, and patient care team.
Screenshot of the Dashboard screen in the NV HealthCare interface, featuring an orange box and arrow highlighting the top-left dashboard grid icon on the navigation sidebar, alongside overview cards for Future Appointments, Insurance, Pharmacy Details, Patient Care Team, Billing Details, and No. of Referrals.

Appointment

The appointment section lets you view, schedule, reschedule, or cancel patient appointments with real-time availability.
Screenshot of the "Appointment" section in the NV HealthCare interface, with orange boxes highlighting the calendar icon in the left navigation sidebar and an eye action icon in the appointment table, alongside a blue "Book Appointment" button and status counters for Upcoming, Completed, Canceled, and No Show appointments.

Select the view icon to check the appointment details.

You can also add notes, send a reminder, and confirm appointment from the appointment section.
Screenshot of the "View Appointment" pop-up modal, featuring orange boxes highlighting the top "Send Reminder" button and the bottom action controls, which include a "New Note" field with an "Add Notes" button alongside options to "Reschedule", "Cancel", and "Confirm" the appointment.

Referrals

The referrals section displays the patient referrals by/to specialists, referral types, and status.
Screenshot of the "Referrals" section in the NV HealthCare interface, featuring an orange box and arrow highlighting the user group icon on the left navigation sidebar alongside a table displaying Ref. ID, Referred By (Provider), Ref. Type, Status, and action icons.

Medical history

The medical history section displays the patient's previous diagnosis, such as known allergies, problems, and treatments.

Billing

The billing section displays previous billing details, claims, and payment history.
Screenshot of the "Billing" section in the NV HealthCare interface, featuring orange boxes and arrows highlighting the dollar bill icon in the left navigation sidebar and a top-right blue "Billing Information" button, alongside a table displaying billing codes, dates, department names, and action icons.

Select Billing Information to show the patient and insurance amount details, see their balance and send payment links.

Screenshot of the "Billing Information" pop-up modal displaying an Outstanding Account table, balance boxes for Patient's Balance ($340) and Insurance Balance ($1262), and a blue "Send Payment Link" button.

Medication

The medication section provides a list of current and past medication(s), including start and end dates, and any remaining refills.

Prescription

The prescription section shows the issued prescription(s), authorizing provider, start date, refill status, and current status.
Screenshot of the "Prescription" section in the NV HealthCare interface, featuring an orange box and arrow highlighting the prescription document icon in the left navigation sidebar alongside a table showing Medication names, Start Dates, and eye action icons.

Frequently asked questions

Is there a cost associated with the NovelVox Agent Accelerator and Athenahealth integration?

Yes, please contact your account manager for pricing details.

Does the Chrome extension also work with the Dialpad desktop app?

The Agent accelerator chrome extension is compatible with the web based Dialpad workspace.

Which browsers does the Chrome Extension support?

The Agent accelerator chrome extension is compatible with Chrome and Edge browsers.

Does the Agent accelerator chrome extension support all Dialpad channels?

Yes the Agent accelerator approach is compatible with all the channels such as voice, chat and other digital channels as part of the Dialpad workspace.

Does this integration work with all Dialpad Contact Centers?

Yes, it supports Dialpad Connect, Dialpad Support, and Digital Configuration.

Do I need an Athenahealth account to use this integration?

Yes, an active Athenahealth instance is required to use this integration.

Gathering valuable feedback is an essential part of our continuous improvement process. It helps us understand what is working well and identify areas for enhancement.

For any insights, suggestions, or feedback, please contact the NovelVox Support Team at dialpad@novelvox.com

Dialpad + Agent Accelerator for Athenahealth Chrome Extension

Requirements