These instances certainly are annoying, but how does this impact your business? Well, due to an increase in unwanted spam calls, carriers have implemented STIR/SHAKEN authentication standards to label and/or block calls that are not registered in their records, as they believe the call could be deceptive or illegal.
Common triggers include unauthorized use of a phone number all of which may very well be part of your team's day-to-day workflow.
Yet, when viewed at the network level, such events appear similar to illegal robocalling activities and so your call is flagged and goes straight to your client's voicemail.
Not to worry, as a Dialpad User, we have followed every step to ensure your numbers are registered and set up for your success.
How do I prevent being flagged as a spam caller?
Dialpad is validating your phone numbers in conjunction with the STIR/SHAKEN call authentication standards.
This means your outbound phone call is verified using our digital certificates and your account details will be associated with the call.
What is STIR/SHAKEN?
STIR/SHAKEN is a framework of interconnected standards designed to protect you against robo-callers and caller ID spoofing.
STIR/SHAKEN is the acronym for the Secure Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using toKENs (SHAKEN) standards.
STIR/SHAKEN digitally validates the handoff of phone calls passing through the complex web of networks (such as Dialpad), allowing the phone company of the consumer receiving the call to verify that a call is in fact from the number displayed on Caller ID.
Additional guidance from the FCC can be found in the Tips to Avoid Having Legitimate Calls Blocked.