Call forwarding redirects incoming calls to a different phone number, ensuring calls are answered even when the primary phone number is unavailable or the user isn’t reachable at that number. It allows users to manage their calls and stay connected on the job.
Enabling call forwarding
You can enable call forwarding on these desk phone models:
Yealink T series models
To enable call forwarding on a Yealink desk phone:
On the phone screen, press More Options (3 dots) > Forward
In the Always Forward field, select On
In the Forward to field, enter the forwarding number
Press Save
A call forwarding icon displays at the top of the desk phone screen to indicate that forwarding is currently enabled.
To disable call forwarding on a Yealink desk phone:
On the phone screen, press More Options (3 dots) > Forward
In the Always Forward field, select Off
Press Save
Note
You can only disable call forwarding on a desk phone from the desk phone unit itself.
Limitations
Please take note of some limitations of call forwarding:
Call forwarding is only available for user devices, room phones aren’t supported.
The call forwarding mechanism used on desk phones is independent from other routing of forwarding features available on the web and mobile clients.
Only the Always Forward mode is supported.
Only calls made to a user’s line will be forwarded. If the user is an operator in a Department, and forwarding is enabled for that user, calls to that Department aren’t forwarded.
Comments
Article is closed for comments.