Why am I receiving an anonymous call?

Once your Dialpad phone number is set up, we want to make sure everything is working properly. To do this, we’ll place a test call. 

If you receive a call from an unknown caller shortly after getting your new Dialpad number, it’s likely this test call!

Don’t worry, that’s just us checking in to make sure the number is working.

Whenever a new number is assigned to a user, Dialpad will automatically reach out with a test call from an anonymous number to ensure that the number works and is being routed properly. 

So if you’re startled by this call, there’s no cause for alarm—it’s Dialpad welcoming you to your new phone.

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