Dialpad Release Notes for 21.05.14

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Desktop App Version: 19.2.1

We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad.

Update your desktop app, or visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability. Dialpad's desktop app and web portal are made to live at the center of your business communications.

Let's take a look at what's new in this release for May 14, 2021.

New

Changes to Call Counts 

  • We have created a more intuitive view to display and account for even the most complex call flows. This new view enables you to see more granular call data and better understand how all your various call flows add up to a total number of calls. To support this new view and provide more granular call data, we have also made changes to how your calls are counted. Read more here to understand how these changes improve your analytics workflow.changes-to-call-counts.png

Pause VI API

  • This API can be used to start and stop VI transcription, for example, when sensitive information is being discussed. 

  • Some customers have used our existing recordings API to trigger call recording to stop when their agents navigate to specific CRM pages. This API fulfills a similar need, but for Vi transcripts.

Voice Intelligence

  • Live call notifications link direct to moment in call

CSR/ES Tool

  • Channels search in CSR

  • Channels section to user CSR page

Improvements & Fixes

Miscellaneous

  • Other stability improvements and bug fixes

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