Desktop App Version: 19.2.1
We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad.
Update your desktop app, or visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability. Dialpad's desktop app and web portal are made to live at the center of your business communications.
Let's take a look at what's new in this release for April 30, 2021.
New
CSR/ES Tool
- External support can now pull detailed user status logs with two new permissions:
- View agent on-duty logs for a specific call
- View user/call app logs
Improvements & Fixes
Miscellaneous
- Other stability improvements and bug fixes