Dialpad Release Notes for 21.04.23

  • Updated


Desktop App Version: 19.2.1

We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad.

Update your desktop app, or visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability. Dialpad's desktop app and web portal are made to live at the center of your business communications.

Let's take a look at what's new in this release for April 23, 2021.


Redesigned CTI for Salesforce (Integrations)


  • Use the redesigned CTI with new capabilities such as individual and group messaging, call transfers, and access to custom off-duty statuses

Visit this Help Center article to learn more about using Dialpad for Salesforce Lightning.

'Unsure Agent' Moment (Voice Intelligence)

  • Voice Intelligence understands when an Agent expresses uncertainty when responding to a customer
    • Example: "I'm not really sure"

Visit this Help Center article to learn more about moments.

Improvements & Fixes


  • Other stability improvements and bug fixes