Dialpad Release Notes for 21.03.22

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Desktop App Version: 19.2.1

We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad.

Update your desktop app, or visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability. Dialpad's desktop app and web portal are made to live at the center of your business communications.

Let's take a look at what's new in this release for March 22, 2021.

Improvements & Fixes

Call Review Links in Native Integrations (Platform)

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  • With native integrations including Salesforce, HubSpot, and Zendesk, links to call reviews will appear if call logging is enabled and Voice Intelligence is turned on
    • Links have restricted access to users within the company

Visit this Help Center article to learn more about the Vi Call Summary.

'Competitor Mention' Moment for Dialpad Dialpad Meetings (Voice Intelligence)

  • With the competitor mention moment, users see any time a competitor's name was said during a call; use the company dictionary to define a competitor names
    • Previously this moment was limited to Dialpad Talk, Dialpad Sell, and Dialpad Contact Center customers only

Visit this Help Center article to learn more about the competitor mention moment and others that Voice Intelligence is able to capture in Dialpad Dialpad Meetings.

See License Availability in Company Aggregate Table (Enterprise Support)

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  • Review all available licenses in the company aggregate table in the Enterprise Support portal
    • From the Enterprise Support portal, navigate to Offices and select License Overview alongside 'Aggregate Company Licenses'

Visit this Help Center article to learn more about the Enterprise Support portal.

Add, Remove, & Edit DIDs from Enterprise Support Portal (Enterprise Support)

  • Add, remove, and edit DIDs (numbers assigned to users or Shared Lines) from the Enterprise Support portal

Visit this Help Center article to learn more about the Enterprise Support portal.

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