Poly Studio X : Error 102 — Failure in DNS lookup

Error 102

This error appears if the Poly device is unable to reach the domain name system (DNS) service, or the DNS is slow to respond.

Possible causes:

  • The device has a LAN connection, but is unable to reach the internet.
  • The local or remote DNS server is unreachable. 

Troubleshooting:

  • Alert your IT contact about the problem.

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