Troubleshooting Poly Studio X Errors

Let's take a look at some of the common Poly Studio X Errors, what they mean and why you are receiving them. 

Error 100 — No Physical Network Detected

This error appears when the Poly device is unable to secure an IP address from the local network.

Possible causes:

  • The Ethernet cable is partially or completely disconnected from the device or the nearest Ethernet port.
  • The DHCP server is not reachable from the current connection.

Troubleshooting:

  • Remove and re-insert the Ethernet cable.
  • Replace the Ethernet cable.
  • Check with the IT team about the local network status.

Error 101 — No IP address

This error appears when the Poly device is unable to secure an IP address from the local network.

Possible causes:

  • The Ethernet cable is partially or completely disconnected from the device or the nearest Ethernet port.
  • The DHCP server is not reachable from the current connection.

Troubleshooting:

  • Remove and re-insert the Ethernet cable.
  • Replace the Ethernet cable.
  • Check with the IT team about the local network status.

Error 102 — Failure in DNS lookup

This error appears if the Poly device is unable to reach the domain name system (DNS) service, or the DNS is slow to respond.

Possible causes:

  • The device has a LAN connection, but is unable to reach the internet.
  • The local or remote DNS server is unreachable. 

Troubleshooting:

  • Alert your IT contact about the problem.

Error 103 — Cannot reach service

This error means that the Poly device has a network connection and knows how to get hold of the server, but it cannot reach the server or cannot receive responses from the server to its requests.

Possible causes:

  • One or more firewall rules are blocking access to our services.

Troubleshooting:

  • Review the Network Recommendations article for a list of domains, ports, and protocols to add to the Allow rules in the network firewall.

Error 104 — Configuration service error

This error is most likely to happen when trying to connect during a Dialpad maintenance window.

Possible causes:

  • Scheduled system maintenance.
  • Service interruption.

Troubleshooting:

  • Check the Dialpad status page for service notices and alerts.
  • If there are no alerts posted, please contact support and provide them with the serial number you see on your touchscreen controller device.

Error 105 — Cannot Reach Service

Possible causes:

  • Schedule system maintenance.
  • Service interruption.

Troubleshooting:

  • Check the Dialpad status page for service notices and alerts.
  • If there are no alerts posted, please contact support and provide them with the serial number you see on your touchscreen controller device.

Error 106 — Problem loading service

Possible causes:

  • Scheduled system maintenance.
  • Service interruption.

Troubleshooting:

  • Check the Dialpad status page for service notices and alerts.
  • If there are no alerts posted, please contact support and provide them the serial number you see on your touchscreen controller device.

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