Poly Studio X : Error 104 — Configuration service error

Error 104

This error is most likely to happen when trying to connect during a Highfive maintenance window.

Possible causes:

  • Scheduled system maintenance.
  • Service interruption.


  • Check the Highfive status page for service notices and alerts.
  • If there are no alerts posted, please contact support and provide them the serial number you see on your touchscreen controller device.

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