Dialpad Release Notes for 21.02.16

  • Updated


Desktop App Version: 19.0.0

We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad.

Update your desktop app, or visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability. Dialpad's desktop app and web portal are made to live at the center of your business communications.

Let's take a look at what's new in this release for February 16, 2021.


User Status & Presence Linked (Dialpad Ai Voice)


  • Presence changes automatically to correlate with changes to status when using presets
    • Select In a Meeting as a status and your presence will change to busy
    • Select TravelingOut Sick, or On Vacation as a status and your presence will suggest Do Not Disturb mode

Visit this Help Center article to learn more about setting a status.

Improvements & Fixes

'Purpose of Call' Moment for Ai VoiceCustomers (Voice Intelligence)

  • Customers with a Ai Voicelicense are able to discover the call purpose stating the reason for the call

Visit this Help Center article to learn more about call purpose and other moments Voice Intelligence is able to capture.

Support for Polycom VVX D230 Phone (Devices)

  • Users are able to set up and use the D230 phone from Dialpad's web portal

Visit these Help Center articles to learn more about managing user desk phones and room phones. You can also review this Help Center article to see a list of all supported desk phones.


  • Various other stability improvements and bug fixes