Desktop App Version: 18.87.6
We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad.
Update your desktop app, or visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability. Dialpad's desktop app and web portal are made to live at the center of your business communications.
Let's take a look at what's new in this release for January 29, 2021.
Screen Pop (Dialpad Talk, Dialpad Sell, Dialpad Contact Center)
- Use screen pop to automatically launch a CRM platform's matching customer record in another window as soon as the call starts ringing
Visit this Help Center article to learn more about screen pop.
Improvements & Fixes
Number (DID) Information in Call Pills (Dialpad Talk)
- Understand which numbers (DIDs) were used for both inbound and outbound calls through the call pills in conversation threads
Additional Options for Post-Call Wrap-Up Time (Dialpad Sell, Dialpad Contact Center)
- Post-call wrap-up time for Agents in a Call Center includes 6, 7, 8, 9, and 10-minute options in addition to existing options
- Various other stability improvements and bug fixes