Dialpad Release Notes for 21.01.29

  • Updated


Desktop App Version: 18.87.6

We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad.

Update your desktop app, or visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability. Dialpad's desktop app and web portal are made to live at the center of your business communications.

Let's take a look at what's new in this release for January 29, 2021.


Screen Pop (Dialpad Ai Voice, Ai Sales, Ai Contact Center)


  • Use screen pop to automatically launch a CRM platform's matching customer record in another window as soon as the call starts ringing

Visit this Help Center article to learn more about screen pop.

Improvements & Fixes

Number (DID) Information in Call Pills (Dialpad Ai Voice)


  • Understand which numbers (DIDs) were used for both inbound and outbound calls through the call pills in conversation threads

Visit these Help Center articles about making a call, receiving a call, and adjusting your caller ID.

Additional Options for Post-Call Wrap-Up Time (Ai Sales, Ai Contact Center)

  • Post-call wrap-up time for Agents in a Call Center includes 6, 7, 8, 9, and 10-minute options in addition to existing options

Visit these Help Center articles to learn more about managing a Call Center and post-call wrap-up time.


  • Various other stability improvements and bug fixes