Desktop App Version: 18.85.7
We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad.
Update your desktop app, or visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability. Dialpad's desktop app and web portal are made to live at the center of your business communications.
Let's take a look at what's new in this release for January 15, 2021.
New
Saved Search Templates (Analytics)
- Use predefined templates as-is or customized to quickly build a new Saved Search
- Current templates include Celebrate Success, Coachable Escalations, Hard Calls, Confused Customer, Follow-Up Needed
Visit these Help Center articles to learn more about Saved Search in the Analytics and the Call History menus.
Limit Call Review Access to Team Members Only (Voice Intelligence)
- Share a call review and you'll see a new security option that will limit access to team members who are logged in; otherwise, anyone with the link can access the call review
Visit this Help Center article to learn more about the Vi Call Summary.
Revoke All Prior Call Review Share Links (Voice Intelligence)
- Share a call review and you'll see a new security option to revoke all links shared previously, which prevents people from using these links in the future
Visit this Help Center article to learn more about the Vi Call Summary.
Improvements & Fixes
Default Menu Option for Automated Response Menu (Dialpad Talk, Dialpad Contact Center)
- Set which menu option is the default for an automated response menu if no input is received from the caller; available to Main Lines, Departments, and Call Centers
Visit these Help Center articles to learn more about call routing rules for Departments and Call Centers.
Miscellaneous
- Various other stability improvements and bug fixes
Awesome