We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad.
Update your desktop app, or visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability. Dialpad's desktop app and web portal are made to live at the center of your business communications.
Let's take a look at what's new in this release for December 21, 2020.
New
Call Participant Filter for Admins in Call History Menu (Analytics)
- As an Admin in the Call History menu, search for your calls with a contact
Visit this Help Center article to learn more about the Call History menu.
'master_call_id' Included in Call Logs Export (Analytics)
- Understand an entire call journey with 'master_call_id' in the call logs export, which will let you track each 'call_id' back to a 'master_call_id' for transfers
- 'master_call_id' will only appear if a call is transferred; otherwise, this field will remain empty
Visit this Help Center article to learn more about the call logs export.
Improvements & Fixes
Miscellaneous
- Various other stability improvements and bug fixes
Awesome