New
'All' Tab in User Inbox (Dialpad Talk)
- Quickly access past conversations in the 'All' tab located in your inbox; conversations here are organized in chronological order
Visit this Help Center article to learn more about your inbox.
Support for Post-Dial DTMF Strings in 'Make a Call' (Dialpad Talk)
- Use the 'Make a Call' button in the Dialpad app to enter post-dial DTMF strings
Visit this Help Center article to learn more about post-dial DTMF strings.
Call History Menu (Analytics)
- 'Calls List' is renamed to 'Call History' and offers an enhanced design along with more functionality
Visit this Help Center article to learn more about the Call History menu.
'Purpose of Call' in Live Calls View for Call Centers (Voice Intelligence)
- In the Live Calls tab for a Call Center, the 'Purpose of Call' moment will appear if available; it will also be displayed at the top of a live transcript
Visit these Help Center articles to learn more about working as a Supervisor in a Call Center and moment definitions.
Improvements & Fixes
Miscellaneous
- Various other stability improvements and bug fixes; we're always rolling out additional improvements and fixes to ensure customers get the most out of Dialpad
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