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BACK TO DIALPAD
CONTACT US
Dialpad UberConference

Web App and Dialpad.com Release Notes through 20.10.26

New

Heatmaps (Dialpad Contact Center)

dp-cc-heat-map.png

  • In a Call Center, use a heatmap to display call volume and hold time to understand activity

Visit this Help Center article to learn more about a Call Center's analytics.

Improvements & Fixes

Share Summary: Personal Identifiable Information (PII) Warning (Voice Intelligence)

vi-call-summary-personal-identifiable-information-alert.png

  • Warning message appears if sharing a Vi Call Summary that may contain personal identifiable information (PII)

Visit this Help Center article to learn more about the Vi Call Summary.

Miscellaneous

  • Various other stability improvements and bug fixes; we're always rolling out additional improvements and fixes to ensure customers get the most out of Dialpad
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