Heatmaps (Dialpad Contact Center)
- In a Call Center, use a heatmap to display call volume and hold time to understand activity
Visit this Help Center article to learn more about a Call Center's analytics.
Improvements & Fixes
Share Summary: Personal Identifiable Information (PII) Warning (Voice Intelligence)
- Warning message appears if sharing a Vi Call Summary that may contain personal identifiable information (PII)
Visit this Help Center article to learn more about the Vi Call Summary.
- Various other stability improvements and bug fixes; we're always rolling out additional improvements and fixes to ensure customers get the most out of Dialpad