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Dialpad UberConference

Web App and Dialpad.com Release Notes through 20.08.28

New

Salesforce Custom Objects (Talk, Sell, Contact Center)

sfdc-custom-object-release-notes.png

  • Log calls taken using Dialpad's desktop app against custom object records in Salesforce

Interested in learning more? Visit our Help Center article on Salesforce custom objects.

Disable Call Center Availability Status Changes While Being Rung or During Call (Contact Center)

active-call-disable-agent-duty-status.png

  • Call Center availability status is disabled when an Agent is being rung or on an active call, preventing the Agent from making any changes until after the call

Dismiss Wrap-Up Time Banner After Setting Call Center Availability Status (Contact Center)

  • When Agent sets Call Center availability status during wrap-up time, the wrap-up banner is dismissed

Improvements & Fixes

Miscellaneous

  • Various other stability improvements and bug fixes; we're always rolling out additional stability improvements and bug fixes to ensure customers get the most out of Dialpad
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