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BACK TO DIALPAD
CONTACT US
Dialpad UberConference

Web App and Dialpad.com Release Notes through 20.07.17

New

Support for English (United Kingdom) IVR recordings (Dialpad)

dp-english-uk-option.png

  • Set Interactive Voice Response (IVR) recordings to English (United Kingdom) for users, main lines, departments, and call centers

Grant agents access to listen to call recordings (Dialpad Contact Center, Dialpad Sell)

dp-agent-permission-call-recordings.png

  • New setting allows for agents to be granted access to call center recordings
  • Go to Admin Settings > Call Centers > Advanced Settings > Agent Settings > Allow agents to access call recordings for this call center

Improvements / Fixes

Miscellaneous

  • Various other stability improvements and bug fixes; we're always rolling out additional stability improvements and bug fixes to ensure customers get the most out of Dialpad
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