New
Vi Settings Updates (Voice Intelligence)
- To increase the visibility of Voice Intelligence (or 'Vi') capabilities and to improve understanding of Vi, we've made several changes to the Vi settings and in-app user experience:
- User education dialogs explaining the benefits of Vi appear after turning on Vi for yourself or place/receive a group call that has Vi on by default
- For personal calls in Offices where Vi is allowed, new personal settings will allow users to turn on Vi by default for all personal calls and show the live transcript by default
- For calls in Offices where Vi is allowed, Dialpad will show the Vi toggle on all calls
- For Call Center and Department calls where Vi is allowed, Admins can control additional settings
- User education dialogs explaining the benefits of Vi appear after turning on Vi for yourself or place/receive a group call that has Vi on by default
Interested in learning more? Visit our Dialpad + Voice Intelligence and Enable Voice Intelligence for Offices and Shared Lines articles in the Help Center.
Contact Labels (Dialpad)
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Contact labels let users apply custom labels to personal and department contacts, organizing contacts and enhancing the ability to search for them
Interested in learning more? Visit our Contact Labels to Find Who You're Looking For article in the Help Center.
Improvements / Fixes
Miscellaneous
- Various other stability improvements and bug fixes; we're always rolling out additional stability improvements and bug fixes to ensure customers get the most out of Dialpad
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