Not only that, but it also provides insight into feature usage and User management for compliance and auditing purposes.
Let's take a look at how the change log works.
Events that are tracked
Below you'll find which events are tracked and exportable for each section of your business.
| Office |
| - Adding/Removing Team Members |
| - Buying Devices (User Phones & Room Phones) |
| - Assigning Team Members as Co-Admins/Regional Admins |
| - CNAM updates |
| Main Line |
| - Adding/Removing Phone Numbers |
| - Adding/Removing Fax Numbers |
| - Assigning Operators & Phones |
| - Managing Call Handling |
| - Setting Business Hours |
| - Setting Hold Music |
| Department |
| - Adding/Removing Phone Numbers |
| - Adding/Removing Fax Numbers |
| - Assigning Operators & Phones |
| - Managing Call Handling |
| - Setting Business Hours |
| - Setting Hold Music |
| Call Center |
| - Adding/Removing Phone Numbers |
| - Adding/Removing Fax Numbers |
| - Assigning Agents & Admins |
| - Managing Call Handling/Queue Handling |
| - Setting Business Hours |
| - Setting Hold Music |
| Executive Assistant |
| - Adding/Removing Executive Assistant Pairings |
| Analytics |
| - Review Entire Company + Office Analytics |
| - Review Main Line/Department/Call Center Analytics |
| - Access Call Recordings for the Entire Company |
| - Access Call Transcripts for the Entire Company |
| - Export Analytics |
| Billing |
| - Manage Payment History |
How to access the changelog
Changelogs are accessed from your Company Settings or your Office Settings.
First, head to your Admin Settings at Dialpad.com.
To access Company changelogs
- Select My Company
- Click the dropdown menu (the down arrow) beside Export .CSV Log
- Select Changelog
You'll receive an email shortly, with a link to download your data.
To access Office changelogs
- Navigate to Office Settings
- Select Export .CSV logs
You'll receive an email shortly, with a link to download your data.