Event Changelog

This also serves the need for organizations that need insight into feature usage and user management as well for compliance and auditing purposes.

Let's take a look at how the change log works. 

Who can use this feature?

Event Changelog is available to Dialpad Admins on a Pro or Enterprise plan.

Events that are tracked

Office
 - Adding/Removing Team Members
 - Buying Devices (User Phones & Room Phones)
 - Assigning Team Members as Co-Admins/Regional Admins
- CNAM updates
 
Main Line
 - Adding/Removing Phone Numbers
 - Adding/Removing Fax Numbers
 - Assigning Operators & Phones
 - Managing Call Handling
 - Setting Business Hours
 - Setting Hold Music
 
Department
 - Adding/Removing Phone Numbers
 - Adding/Removing Fax Numbers
 - Assigning Operators & Phones
 - Managing Call Handling
 - Setting Business Hours
 - Setting Hold Music
 
Call Center
 - Adding/Removing Phone Numbers
 - Adding/Removing Fax Numbers
 - Assigning Agents & Admins
 - Managing Call Handling/Queue Handling
 - Setting Business Hours
 - Setting Hold Music
 
Executive Assistant
 - Adding/Removing Executive Assistant Pairings
 
Analytics
 - Review Entire Company + Office Analytics
 - Review Main Line/Department/Call Center Analytics
 - Access Call Recordings for the Entire Company
 - Access Call Transcripts for the Entire Company
 - Export Analytics
 
Billing
 - Manage Payment History
 

How to access the changelog

Your changelogs can be accessed from your Company Settings or your Office Settings. 

First, head to your Admin Settings at Dialpad.com.

To access Company changelogs

  1. Select My Company 
  2. Click the dropdown menu (the down arrow) beside Export .CSV Log
  3. Select Changelog

You'll receive an email shortly, with a link to download your data.

Company_changelogs_.png

To access Office changelogs

  1. Navigate to Office Settings
  2. Select Export .CSV logs

You'll receive an email shortly, with a link to download your data.

office_changelogs.png

 

 

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