Not only that, but it also provides insight into feature usage and User management for compliance and auditing purposes.
Let's take a look at how the change log works.
Events that are tracked
Below you'll find which events are tracked and exportable for each section of your business.
Office |
- Adding/Removing Team Members |
- Buying Devices (User Phones & Room Phones) |
- Assigning Team Members as Co-Admins/Regional Admins |
- CNAM updates |
Main Line |
- Adding/Removing Phone Numbers |
- Adding/Removing Fax Numbers |
- Assigning Operators & Phones |
- Managing Call Handling |
- Setting Business Hours |
- Setting Hold Music |
Department |
- Adding/Removing Phone Numbers |
- Adding/Removing Fax Numbers |
- Assigning Operators & Phones |
- Managing Call Handling |
- Setting Business Hours |
- Setting Hold Music |
Call Center |
- Adding/Removing Phone Numbers |
- Adding/Removing Fax Numbers |
- Assigning Agents & Admins |
- Managing Call Handling/Queue Handling |
- Setting Business Hours |
- Setting Hold Music |
Executive Assistant |
- Adding/Removing Executive Assistant Pairings |
Analytics |
- Review Entire Company + Office Analytics |
- Review Main Line/Department/Call Center Analytics |
- Access Call Recordings for the Entire Company |
- Access Call Transcripts for the Entire Company |
- Export Analytics |
Billing |
- Manage Payment History |
How to access the changelog
Changelogs are accessed from your Company Settings or your Office Settings.
First, head to your Admin Settings at Dialpad.com.
To access Company changelogs
- Select My Company
- Click the dropdown menu (the down arrow) beside Export .CSV Log
- Select Changelog
You'll receive an email shortly, with a link to download your data.
To access Office changelogs
- Navigate to Office Settings
- Select Export .CSV logs
You'll receive an email shortly, with a link to download your data.