New
- Support and Sell | Hold Queue | Admins can choose whether calls in queue at closing time stay in queue, or go to the call centers fallback options.
- Support and Sell | CSAT Surveys | We've enhanced CSAT surveys with Vi transcription
- Support and Sell | Call Center Dashboard | We now display the longest current wait time in your hold queue
Improvements/Fixes
- Analytics | Shared Lines Leaderboards | Admins can see which numbers were used the most on their Main Line if it has multiple numbers. Previously, this was only available for Call Center and Departments.
- Analytics | Support and Sell | Deep links have been added to the Leaderboard and Call Volume sections in the Call Center Dashboard.
- Various bug and stability improvements
Awesome