Release Notes through 19.09.20
- Global Voice Page Launched! Highlights on our ability to support global customers.
- Cloud PBX Glossary Page Launched!
- Analytics | New Office wide CSV export "Statistics by Group" to summarise all call activity for departments and call centers.
- Call Center | New durations added to wrap up time options
- Analytics | wait_time details are now included in CSV call logs exports
- Call Center Analytics | callback_type and callback_id columns are included in the call logs to identify call records that are related to in-queue callbacks.
Release Notes through 19.09.09
- Call Centers | Ability to forward email notifications of voicemails to a user or email address that is not an agent of that call center
- Various Bug & Stability improvements
Release Notes through 19.09.05
- Call Centers | All Call Centers Dashboard now includes a Summary Row so you can see at a glance all of the activity across your different Call Centers
- Call Centers | Changes to your drop-down choices on the Call Center Dashboard:
- "Last Hour" has been renamed to "Current Hour"
- Added a new option of "Previous Hour"
- Analytics | We've removed the Custom date picker when a day range is selected from the preset options