Release Notes through 19.08.23
- Department & Mainline admins can now add specific email addresses to the list of notification recipients for new voicemails & faxes
- Analytics | Summary Report Export for an individual Call Center or Dept, by day.
- Analytics | Display office timezone when viewing Analytics
- Call Centers | Call Center Dashboards now show Inbound/Outbound calls separately
Release Notes through 19.08.09
- Voice Intelligence and Coaching Groups | Coaching Groups now have a separate Vi setting allowing admins to enable or disable specifically for their coaching groups.
- Analytics | Business Hours now added to the Call Log export. A new column titled "availability" has been added into the Call Logs export file which includes whether a call arrived inside or outside the set business hours.
- Various other stability and bug improvements
Release Notes through 19.08.02
- Call Center | Exclude Short Abandoned calls from Call Center Service Level calculations service level is calculated:
- Call Center dashboard
- Service Level alerts
- Voice Intelligence | Newly designed shared call summary page
- Porting | Manual ports are now viewable in Office Number Porting for all International offices