Release Notes through 19.05.31
- Zendesk Integration: Handle multiple calls in the CTI
- Analytics | Call Summary: Download your call recordings directly from your call summary
- Fixed issue when trying to click to call when logged out of the Dialpad app, customers would not be directed to dialpad.com login page
- Fixed issue when clicking "Coaching Groups" in web settings sidebar redirects to the first coaching group instead of Coaching groups settings
Release notes through 19.05.24
- CTI Redesign - Custom Off Duty and SMS in Zendesk
- Allow targets to be assigned after a batch has been submitted and before completion
- Fixed issue with Room Phone Settings not saving
Release Notes through 19.05.20
- Introducing Dialpad Sell! Make every Sales call a closing call!
- UberConference calls now accessible in Dialpad Call Lists
VoiceAI now Voice Intelligence
- Our artificial intelligence product has been rebranded to Voice Intelligence or Vi.
- Admin management for Coaching Groups improved
- Fixed issue with Polycom x50 series web UI not being accessible via https
Release Notes through 19.05.10
- ES-Tool | CSV File: Upload users via CSV file in ES
Fixes and Updates
- Fixed issue with all team members showing in when filtering for specific offices in analytics
Release Notes Through 19.05.03
Fixes and Updates:
User & Target search should only return targets that you have access to based on your role.
- If you are just a user, no admin permissions, you should only have access to your own data and not see other targets when searching
Dialpad Support and Dialpad Sell Beta
- Call Center | Added settings for call waiting: With this option enabled, agents will receive an incoming call notification when they are on an outbound call. If disabled, the call will ring the next available agent instead
- Call Center | Call Routing: Added Random routing which allows agents to be rung sequentially based on a list of all agents that is randomized every time the list is completed.
Fixes and Updates:
- Real-Time recommendations are now limited to 100 per call center or coaching group
- Fixed an issue with Call Center outbound calls not able to be listened in by a supervisor