- Global Voice Page Launched! Highlights on our ability to support global customers.
- Cloud PBX Glossary Page Launched!
- Analytics | New Office wide CSV export "Statistics by Group" to summarise all call activity for departments and call centers.
- Call Center | New durations added to wrap up time options
- Analytics | wait_time details are now included in CSV call logs exports
- Call Center Analytics | callback_type and callback_id columns are included in the call logs to identify call records that are related to in-queue callbacks.