In the advanced settings section of your Call Center, Call Center Admins have some options when it comes to setting up call recording.
To access the call recordings, a Call Center Supervisor or Admin can navigate to the Call Center inbox in their Dialpad app and go to the "Recordings" tab or filter for their Call Center in Calls List.
Call Center Admins can choose to Automatically record inbound and/or outbound calls.
In addition to being able to choose to automatically record all outbound calls, Admins can go one step further and pick and choose which outbound calls get recorded based on area code.
Navigate to Advanced Settings > Automatically Record Outbound Calls > Manage Outbound call recording exceptions > Manage Exceptions
Here you can make the exception list of area codes for calls you do not want to be recorded OR choose to just have the agent side of the conversation recorded.
Call Center Admins can also give agents some control over what is being recording during their calls by giving them the ability to stop/restart a recording while on a call center call.
Want your callers to hear a special message or no message at all about their call being recorded? No problem! We provide a list of already generated greetings or you can upload or record your own.