You can customize these separately for an individual Call Center, Department, or User.
Language availability:
- Chinese (China)
- Dutch
- English (Australia)
- English (United Kingdom)
- French (Canada)
- French (France)
- German
- Japanese
- Spanish (Spain)
- Portuguese (Brazil)
Individual Users
As a user, navigate to Your Settings > Call Handling & Voicemail > Advanced Options > IVR Menu Language drop-down menu.
If no language is set it will default to the language set for the Office.
Shared Lines
As an admin, navigate to the shared line you would like to enable the IVR for > Business Hours & Call Routing > Edit Details > IVR Menu Language.
If no language is set, it will default to the language set for the Office.
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