Can I use a desk phone to place outbound calls on my Call Center?
Yes — if you choose to add a direct line to your Contact Center user, then the user will be able to place outbound calls on a desk phone.
If you are having issues making outbound calls on your desk phone, check your license type with your Admin.
Will it cost me money to call from a desk phone?
This will also depend on your license type. Call usage for call centers may be subject to usage charges.