How often does the Call Center dashboard refresh data?

Call Center Wallboard

The "All Call Centers" dashboard updates once per minute. The exception to this are the "live queue" and "live agents" columns which update every 15 seconds.

Individual Call Center Dashboard

For the individual call center dashboard, the refresh rate is 5 seconds, 10 seconds, 11 seconds, 30 seconds, or 90 seconds.

  • Agent Status: 11 seconds
  • Call Volume: 90 seconds
  • Call Duration: 90 seconds
  • Wait Time: 10 seconds
  • Abandon Rate: 90 seconds
  • Agents to Callers: 5 seconds
  • Live Calls: 5 seconds
  • Total Calls: 90 seconds
  • Total Minutes: 90 seconds
  • Total Missed: 90 seconds
  • Total Abandoned: 90 seconds
  • Agents: 30 seconds
  • Service Level: 5 seconds

 

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