How often does the Call Center dashboard refresh data?

All Call Center Dashboard

For the All Call Centers dashboard the refresh rate is 1 Minute or 2 Minutes. See below for an individual breakdown for each section:

• On Hold: 1 Minute
• Wait Time: 2 Minutes
• Agents Available, On A Call, Wrapping Up: 1 Minute
• Calls Completed, Abandoned, Missed, Voicemails: 2 Minutes
• Average Length: 2 Minutes

Individual Call Center Dashboard

Individual call center dashboard, the refresh rate is 5 seconds or 10 seconds or 11 seconds. For an individual breakdown of each section see below:

• Agent Status: 5 seconds
• Call Volume: 10 seconds
• Call Duration: 10 seconds
• Wait Time: 10 seconds
• Abandon Rate: 10 seconds
• Agents to Callers: 5 seconds
• Live Calls: 5 seconds
• Total Calls: 10 seconds
• Total Minutes: 10 seconds
• Total Missed: 10 seconds
• Total Abandoned: 10 seconds
• Agents: 11 seconds
• Service Level: 10 seconds