How often does the Call Center dashboard refresh data? – Dialpad

Call Center Wallboard

The "All Call Centers" dashboard updates once per minute. The exception to this is the "live queue" and "live agents" columns which update every 15 seconds.

Individual Call Center Dashboard

Individual call center dashboard, the refresh rate is 5 seconds or 10 seconds or 11 seconds. For an individual breakdown of each section see below:

Agent Status: 5 seconds
Call Volume: 10 seconds
Call Duration: 10 seconds
Wait Time: 10 seconds
Abandon Rate: 10 seconds
Agents to Callers: 5 seconds
Live Calls: 5 seconds
Total Calls: 10 seconds
Total Minutes: 10 seconds
Total Missed: 10 seconds
Total Abandoned: 10 seconds
Agents: 11 seconds
Service Level: 10 seconds