Call Center Wallboard
The "All Call Centers" dashboard updates once per minute. The exception to this is the "live queue" and "live agents" columns which update every 15 seconds.
Individual Call Center Dashboard
Individual call center dashboard, the refresh rate is 5 seconds or 10 seconds or 11 seconds. For an individual breakdown of each section see below:
- Agent Status: 5 seconds
- Call Volume: 10 seconds
- Call Duration: 10 seconds
- Wait Time: 10 seconds
- Abandon Rate: 10 seconds
- Agents to Callers: 5 seconds
- Live Calls: 5 seconds
- Total Calls: 10 seconds
- Total Minutes: 10 seconds
- Total Missed: 10 seconds
- Total Abandoned: 10 seconds
- Agents: 11 seconds
- Service Level: 10 seconds
Awesome