Native App (Mac or Windows) & Chrome App v18.6.1 updates include:
- We've updated the design of the current default search view, and also offer tabbed search results that let users essentially filter by result type and see more results of just a specific result type.
- Call Center | Dialpad Support | Support users can now warm transfer inbound calls
- Voice Intelligence | Five new moments are now available in your call summaries.
- Confused Agent
- Next Steps Discussion
- Price Objection
- Issue fixed with Group messaging and MMS messages not being received
- Issue fixed with callers getting stuck in the Main Line queue
- Various stability improvements and bug fixes