What type of number formats can I use in Dialpad to log calls?
We currently support the following number formats:
One of these formats must be in the lead, contact, or account Primary Phone field in Salesforce.
Can I have Dialpad find matches for phone numbers saved in another field other than the Phone Field?
Yes! Reach out to our Support Team. We can set your account up to find matches in the following fields:
Accounts: Primary Phone
Contacts: Primary Phone, Mobile Phone, Home Phone, or Other Phone
Leads: Primary Phone or Mobile Phone
Note: The Secondary Phone field in Salesforce is a custom field. At this time we do not support custom fields.