Why am I not receiving notifications to my app?
Not receiving push notifications? Check the number the messages are being sent to. If they are being sent to a shared line (Main Line, Department, or Call Center) you will not receive a pop-up or push notification depending on the app you are using.
If you are using the Desktop app, then we won’t send a push notification for messages on shared lines (Main Line, Departments, or Call Center) but we will update the badge count next to your assigned lines.
If you’re using iOS or Android apps then we will send a push notification for messages on shared lines, in addition to updating your badge count.