Add & Remove Fax Numbers

Purchased a fax license? Go ahead and add a fax number to any Shared Line or user. You're then able to send and receive faxes using this number.

Let's take a look at how to add and remove a fax number in Dialpad.

Add a Fax Number

Shared Line

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From Dialpad.com, navigate to a Shared Line (in Admin Settings) and select Add a Fax Number.

Enter the country of origin and area code, then confirm the addition of this fax number. Keep in mind that only U.S.-based fax numbers are supported.

Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the fax number.

Team Member

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From Dialpad.com, navigate to Admin SettingsOffice Users.

Choose the user, then select Options Calling Add a Fax Line. Enter the country of origin and area code, then confirm the addition of this fax number. Keep in mind that only U.S.-based fax numbers are supported.

Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the fax number.

Remove a Fax Number

Shared Line

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From Dialpad.com, navigate to a Shared Line (in Admin Settings) and select Options Remove alongside the fax number.

Team Member

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From Dialpad.com, navigate to Admin SettingsOffice Users.

Choose the user, then select Options Calling Remove Fax Line alongside the fax number.

Purchase a Fax Number License

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Not sure exactly where to add a fax number yet? You can purchase a license for the fax number before assigning it to a Shared Line or user.

From Dialpad.com, navigate to Admin Settings Billing and select Buy Licenses.

Enter the amount of fax number licenses to purchase, then select Next Confirm Purchase.

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