You'll have the option to export stats or call logs in addition to voicemails and call recordings. If you choose to export your stats, just remember that any calls that happened less than 24 hours from when you export won't show up on your reports.
Let's take a look at the differences between exporting stats vs logs:
This will export call metrics aggregated by the user and date level (past day, month, etc.). Think of it as a more detailed breakdown of your Top Users leaderboard.
Export Call Logs
This will export call metrics aggregated by the call direction (inbound/outbound) and date level (past day, month, etc.). This will provide more details on specific calls.
Selecting either of these options will email the metrics straight to the Admin, where they'll be able to download the .csv file.
What's the difference between exporting statistics and exporting call logs?
Exports call metrics aggregated by the user and date level (day/month, etc.)
More of a detailed breakdown of your Top User leaderboard
Exporting Call Logs
Exports call metrics aggregated by the call direction (inbound/outbound) and date level (day/month, etc.)
More detailed breakdown of specific calls
When I filter for Department Calls, the totals for missed calls doesn't match what's on my exported list.
Your analytics chart will show slightly different stats than when you export your Department/Call Center stats because the chart is only displaying the missed calls at the Department/Call Center level. The exported list will show the number of missed calls at the Agent level.
Think of it like this: A call that comes into a Department/Call Center may be missed by one Agent but picked up by another, which is why an Operator/Agent can show a higher number of missed calls than what's being reported on the Department/Call Center level.