Manage a Company Dictionary

 

Create a company dictionary to easily transcribe keywords specific to your company or industry. It'll train Voice Intelligence to recognize unique jargon or any words not in a standard English-language dictionary.

Let's take a look at how to manage a company dictionary in Dialpad.

Add a Keyword

Company Admin

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From Dialpad.com, navigate to Admin Settings (the gear icon) and make sure “My Company” is selected from the drop-down menu in the upper-left corner. From there, scroll down in the main pane to locate the Company Directory. 

Select Add a Keyword and enter the keyword, category, and pronunciation hint. Keyword categories include Company Name, Product/Feature Name, Competitor Name, Partner Name, Industry Terminology, Acronyms, Common Word/Phrase, and Jargon.

It may take 7-10 business days for a keyword to appear in transcripts.

Users

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From Dialpad.com, navigate to Your Settings > Voice Intelligence > Company Dictionary.

Select Add a Keyword and enter the keyword, category, and pronunciation hint. Keyword categories include Company Name, Product/Feature Name, Competitor Name, Partner Name, Industry Terminology, Acronyms, Common Word/Phrase, and Jargon.

It may take 7-10 business days for a keyword to appear in transcripts.

Suggested Usage

Keyword Formatting

Keywords should be formatted exactly as you want them to appear in your transcripts.

Consider this example: "Dialpad Meetings" should be written just like that, not as "Dialpad meeting," "dialpad meetings," or "DIALPAD MEETINGS."

  • Punctuation is allowed; example: "M&Ms"
  • Spacing is allowed; example: "Dialpad Pro"
  • Email addresses and URLs are not allowed.
  • Only English language words are allowed. 

Pronunciation Hints

Pronunciation hints assist to train our system to correctly identify keywords.

Here are some examples of pronunciation hints:

  • For Dialpad: "rhymes with Smile Pad"

Frequently Asked Questions (FAQs)

Can I edit keywords?

No. To update a keyword you will need to delete and re-add it.

How can I find the status of my keyword submission?

Reach out to our Support Team.

Can I upload new keywords in bulk through a CSV or any other method?

No, each keyword will need to be entered in one at a time.

How many words can be included in the dictionary?

Dialpad does not limit the number of keywords in a company dictionary.

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