Let's talk about audio devices that are supported with your computer (including Chromebooks) when using Dialpad. With Dialpad, any sound device (phone or room device) supported by your OS can be selected and used as the source of audio; both mic and speaker. However, the call quality and support capabilities will vary depending on the device. For best results, a high-quality device is recommended; especially in a noisy or high-density environment.
Dialpad’s Ai provides noise cancellation and echo cancellation on every audio, video call and meeting. The majority of higher-quality devices or headsets also provide effective capabilities that can further improve the effectiveness of noise and echo cancellation on Dialpad calls.
Please refer to the device manufacturer’s website for recommendations or contact your Dialpad representative for a recommendation. Regardless of the headset you choose, we highly recommend testing the headset in your environment with Dialpad.
Supported Sound Devices
There are certain characteristics of a sound device or headset which must be considered to provide optimal call quality: Device drivers, sound pressure and electrical resistance.
For best results, a high-quality device is recommended for noisy or high-density environments.
Consider the following when choosing a headset to connect with your PC:
- Use a name-brand headset known for quality
- Choose a headset with noise cancellation appropriate for your environment
- Do not use built-in PC Bluetooth, instead use a USB Bluetooth dongle
- One-ear or two-ear headsets are a personal preference, but two ears helps provide the best audio experience in noisy environments
- Make sure you have the latest driver for your headset
- Ensure that you do not have environmental interference with your wireless device
- Check the wireless device specifications or consult with the manufacturer
- Thick walls, distance or dense wireless environments can all have a negative impact on voice quality.
Bluetooth vs DECT : What is the Difference?
Wireless headsets leverage either Bluetooth or DECT (Digital Enhanced Cordless Telecommunications) to communicate wirelessly. There are some important factors to consider when selecting or supporting a wireless headset and we highly recommend working with a headset manufacturer to determine the best headset for your environment.
Let's look at some key differences and factors to consider:
|
Bluetooth |
DECT |
|
Supports up to 8 connections simultaneous |
Dedicated to one connection only which provides omnichannel connectivity to a device |
|
Range: Class 1: 330 feet, Class 2: 33 feet, Class 3: 3.3 feet |
Range: Typically around 300 feet |
|
Great for Desktop Apps and the Mobile App |
Great for extending Desk Phones |
Due to quality issues, Dialpad does not recommend using basic Plug and Play headsets. Make sure your headset is upgraded to the latest supported firmware version to ensure optimal performance.
Device Integration Support
Dialpad supports our headset integration on both our Native desktop app and our browser-based Web app, allowing users to answer incoming calls or hang up active calls from the device.
Let's look at how the Jabra and Poly (Plantronics) headsets compare.
|
Feature |
Jabra |
Poly (Plantronics) |
|
Pickup/Disconnect button |
Supported |
Supported |
|
Mute button sync with App |
Not synced |
Not synced |
|
Call Hold/Resume |
Not Supported |
Not Supported |
|
Audible ring on incoming call |
Supported |
Supported |
Jabra - Integration Requirements
To take advantage of this integration, the Jabra Direct must be installed on the computer with the Dialpad Desktop Application.
Poly (previously Plantronics) - Integration Requirements
To take advantage of this integration, the Poly Hub software must be installed on the computer with the Dialpad Desktop Application.
Dialpad Integration Testing
Dialpad teams run regression testing to ensure that this integration continues to work with the Dialpad Application as stated above.
Since there are so many different models from many vendors, it is not possible for Dialpad to test with each model. Dialpad relies on our headset manufacturer partners to maintain the same level of support across each of their models.
The following is an example list of some of the models that are included in Dialpad’s regression testing to support our integration:
Jabra
- Evolve 40 (wired headset)
- Engage 50 (wired headset)
- Evolve2 65 (wireless headset; wirelessly connects via a USB adapter)
- Evolve 75 (wireless headset; wirelessly connects via a USB adapter)
Poly
- Poly Blackwire (UC models)
- Poly Voyager 8200
- Poly Voyager 6200
- Poly Voyager 5200
- Poly Voyager Focus (UC)
WebHID Headsets
Dialpad’s WebHID integration allows Users to control their calls without using Headset vendor-specific applications such as Poly Hub or Jabra Direct. This means any WebHID-supported device will work seamlessly with the Dialpad application and call control events such as answer, hangup, volume and mute control will be synchronized.
Using with Dialpad
Be sure to read this Help Center article to learn about using your headsets with Dialpad.
Dialpad Integration Testing
Dialpad teams run regression testing to ensure that this integration continues to work with the Dialpad Application.
Since there are so many different models from many vendors, it is not possible for Dialpad to test with each model. Dialpad relies on our headset manufacturer partners to maintain the same level of support across each of their models.
The following is an example list of some of the models that are included in Dialpad’s regression testing to support our integration:
Jabra
- Evolve 40 (wired headset)
- Engage 50 (wired headset)
- Evolve2 65 (wireless headset; wirelessly connects via a USB adapter)
- Evolve 75 (wireless headset; wirelessly connects via a USB adapter)
Poly
- Poly Blackwire (UC models)
- Poly Voyager 8200
- Poly Voyager 6200
- Poly Voyager 5200
- Poly Voyager Focus (UC)