Dialpad recommends using a noise-canceling USB connected wireless/wired HD headset to ensure the best quality of service.
Bluetooth headsets are compatible with Dialpad, but not all are supported. If Bluetooth headsets are used Dialpad finds for best practice Bluetooth headsets must sync to a Cradle or USB dongle when using Windows or Mac OS. It is common for Bluetooth headsets to have quality issues if used in dense workspaces with other Bluetooth devices.
DECT wireless headsets are not recommended with Dialpad, it is preferable to use Bluetooth headsets if wireless is a requirement. DECT headsets are known to cause quality issues including choppy audio, muted audio and loss of audio.
Dialpad recommends to not use Plug and Play driverless headsets as they will often have quality issues, as drivers do not update and custom settings may not be applied.
For optimal service, Dialpad suggests users use a Plantronics and officially supports the command button use for Plantronics headsets via downloading the Plantronics third-party software to integrate with Dialpad.
To use the command buttons to answer and end Dialpad calls from the Native app only, you'll need to:
- Use a Plantronics USB headset (wireless requires USB dongle)
- Install the 3rd party Plantronics software
You will be able to scan a list of supported/unsupported devices and operating system requirements via the Plantronics software link above.