Supported Sound Devices & Headsets

With Dialpad, any sound device supported by your OS can be selected and used as the source of audio; both mic and speaker. However, depending on your device, the call quality and support capabilities will vary. For best results, a high-quality device is recommended; especially in a noisy or high density environment.

Dialpad’s Ai provides noise cancellation and echo cancellation on every audio, video call and meeting. The majority of higher-quality devices or headsets also provide effective capabilities that can further improve the effectiveness of noise and echo cancellation on Dialpad calls.

Please refer to the device manufacturer’s website for recommendations on the best device to use for your environment or contact your Dialpad representative for a recommendation.

Supported Sound Devices 

To set your calls up for sucess, there are certain characteristics of a sound device or headset which can be considered to measure best quality: Device drivers, sound pressure and electrical resistance. For best results, a high-quality device is recommended for noisy or high density environments.

Consider the following when choosing a headset to connect with your PC:

  • Use a name brand headset known for quality
  • Choose a headset with noise cancellation appropriate for your environment
  • Do not use built in PC Bluetooth. Use a USB Bluetooth dongle instead
  • One ear or two ear headsets are personal preference but two ears can help provide the best audio experience in noisy environments
  • Make sure you have the latest driver for your headset to avoid issues
  • Ensure that you do not have environmental interference with your wireless device
    • Check the wireless device specifications or consult with the manufacturer
    • Thick walls, distance or dense wireless environments can all have a negative impact on voice quality.

Note:

We do not recommend using your computer’s native Bluetooth to connect to a wireless device because the audio is not tuned for voice communications.

Recommendations for Headset

Wired and Wireless headsets are compatible with Dialpad, but not all of them are supported. If a wireless headset is used, it must sync to a Cradle or USB dongle when using Windows or MacOS. In dense workplaces, It is common for wireless headsets to have quality issues with other wireless devices.

Note:

Using your computer’s native Bluetooth to connect to a wireless device is not recommended as the audio is not tuned for voice communications.

Bluetooth vs DECT : What is the Difference?

Most Bluetooth devices can easily pair with other devices. DECT (Digital Enhanced Cordless Telecommunications) relies on its base station and is limited to the deskphones or softphones with which it is paired.

Let's look at the key differences:

Bluetooth

DECT

Supports up to 8 connections simultaneous

Dedicated to one connection only which provides omnichannel connectivity to a device

Range: Class 1: 330 feet, Class 2: 33 feet,                 Class 3: 3.3 feet

Range: Typically around 300 feet

Great for Desktop Apps and the Mobile App

Great for extending Desk Phones

DECT wireless headsets are not recommended with Dialpad, it is preferable to use Bluetooth headsets if wireless is a requirement. DECT headsets are known to cause quality issues including choppy audio, muted audio, and loss of audio.

Dialpad recommends to not using Plug and Play driverless headsets as they will often have quality issues, as drivers do not update and custom settings may not be applied.

USB Device Integration Support

Dialpad is tightly integrated with Jabra and Poly (formerly Plantronics) to provide an enhanced call experience. With this integration, users can answer incoming calls or hang up active calls from the device.

Let's look at how the two integrations compare. 

Feature

Jabra

Poly (Plantronics)

Pickup/Disconnect button

Supported

Supported

Mute button sync with App

Not synced

Not synced

Call Hold/Resume

Not Supported

Not Supported

Audible ring on incoming call

Supported

Supported

 

Note:

Our USB device integration is currently only available on our Native desktop apps. We are working to provide this integration in our Web application as well.

Jabra - Integration Requirements

To take advantage of this integration, the Jabra Direct  must be installed on the computer with the Dialpad Desktop Application.

Poly (previously Plantronics) - Integration Requirements

To take advantage of this integration, the Poly Hub software must be installed on the computer with the Dialpad Desktop Application.

Dialpad Integration Testing

Dialpad runs regression testing to ensure that this integration continues to work as stated above. Since there are so many different models from many vendors, it is not possible for Dialpad to test with each model. Dialpad relies on our headset manufacturer partners to maintain the same level of support across each of their models. 

The following is an example list of some of the models that are included in Dialpad’s regression testing to support our integration:

Jabra

  • Evolve 40 (wired headset)
  • Engage 50 (wired headset)
  • Evolve2 65 (wireless headset; wirelessly connects via a USB adapter)
  • Evolve 75 (wireless headset; wirelessly connects via a USB adapter)

Poly

  • Poly Blackwire (UC models)
  • Poly Voyager 8200
  • Poly Voyager 6200
  • Poly Voyager 5200
  • Poly Voyager Focus (UC)

Using Poly (previously Plantronics) devices

For optimal service, Dialpad suggests users use a Poly and officially supports the command button use for Poly headsets via downloading the Poly third-party software to integrate with Dialpad.

To use the command buttons to answer and end Dialpad calls from the Native app only, you'll need to:

You will be able to scan a list of supported/unsupported devices and operating system requirements via the Poly software link above.

Some models that we specifically test include: 

  • Poly Blackwire (UC models)
  • Poly Voyager 8200
  • Poly Voyager 6200
  • Poly Voyager 5200
  • Poly Voyager Focus (UC)
Note:

Our Poly integration is only available on our Native apps. Users using our Chrome or Web Apps will not have the ability to use the command buttons to answer Dialpad Calls.

Using Jabra devices

Dialpad also recommends Jabra headsets, which support direct integrations with Dialpad call controls. Please note that these are for UC versions only, as the MS versions are not compatible.

Jabra's USB devices are fully supported for the Dialpad integration and require no additional software for PCs or Macs.

  • Evolve 40 (wired headset)
  • Evolve2 65 (wireless headset; connects via Bluetooth to USB adapter)
  • Evolve 75 (wireless headset; connects via Bluetooth to USB adapter)
  • Engage 50 (wired headset)

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