To assign Agents to make and receive calls on your Call Center, Dialpad Admins just need to navigate to Admin Settings and select their Call Center to access Agents & Admins.
From here you can assign Agents to answer on your line and set their Skill Level. Keep in mind that an individual Agent can't be assigned to more than 30 Call Centers.
You'll also have the option to make any assigned Agent a Call Center Admin or Call Center Supervisor by selecting this option from the drop-down menu.
Confirm Connected Devices
To have calls ring your Operator's/Agent's connected devices, make sure they each:
- Download the desktop and/or mobile apps to their devices
- Navigate to Dialpad.com > Your Settings > Devices
- Checks Ring This Device next to their desktop, desk phone, and/or forwarding number