The Real Time Assist feature will automatically pop-up suggestions to reps during a call based on user-defined trigger words.
To create your assist cards, follow these steps:
1. Navigate to Admin Settings > Call Centers > Voice Intelligence Settings
2. Click on "Create New Card"
From here you will define trigger words that will prompt a pop-up during your agent's calls. The pop-up will show display recommendations and links to assist Agents with their calls.
The blue text to the above the trigger shows how many times that trigger was mentioned on calls for that call center or coaching group in the last week.
When one of the defined trigger words is mentioned on a call center call, a pop-up with the helpful information will appear for your agent.