Enable VoiceAI for Offices and Shared Lines

By enabling VoiceAI across your Company, Office, or shared lines, you're giving your team access to features like: 

  • Live transcription 
  • Sentiment Analysis (Call Center) 
  • Action Items
  • Snippets 
  • Notes 
  • Post Call Summary 

Enabling VoiceAI on the Company or Office level will expose an option to toggle VoiceAI on for:

  • Individual Users
  • Main Line 
  • Departments 
  • Call Center 

Let's take a closer look at how Admins can enable this feature for multiple and singular Offices (includes users) and shared lines. 

Enable VoiceAI (Multiple Offices) 

To enable VoiceAI across multiple offices, follow these steps: 

  1. Log into Dialpad.com
  2. Navigate to Admin Settings > Company Settings > VoiceAI
  3. Toggle the VoiceAI button on

voiceAI_company_settings.png

This will now expose the VoiceAI toggle to all your individual users of your Offices as well as the Main Line, Departments, or Call Centers associated with the Office. 

Dialpad Tip: Your Main Line, Department, or Call Center Admin will still need to toggle VoiceAI on for these lines by navigating to Advanced Settings > VoiceAI

Enable VoiceAI (Single Office) 

To enable VoiceAI across a single office, follow these steps: 

  1. Log into Dialpad.com
  2. Navigate to Admin Settings > Office > Office Settings > Office-Wide Settings
  3. Toggle the VoiceAI button on 

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This will now expose the VoiceAI toggle to all your individual users of your Offices as well as the Main Line, Departments, or Call Centers associated with the Office. 

Dialpad Tip: Your Main Line, Department, or Call Center Admin will still need to toggle VoiceAI on for these lines by navigating to Advanced Settings > VoiceAI

Enable VoiceAI for Shared Lines 

To enable VoiceAI for your shared lines, follow these steps:

  1. Login to Dialpad.com
  2. Navigate to your Main Line, Department, or Call Center 
  3. Navigate to Advanced Settings
  4. Toggle the VoiceAI button on 

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Keep in mind that Operators and/or Agents are still required to alert their callers that the call is being recorded via VoiceAI. 

Turn Off VoiceAI 

Individual users always have the option of turning VoiceAI off for one-off calls on both individual lines as well as any lines that they've been assigned to as an Operator or Agent. 

Just click on VoiceAI from your active call screen on either your desktop app or Android app to turn it off for your specific call. 

Admins can permanently turn off VoiceAI for their Offices and shared lines by navigating back to the respective area and toggling VoiceAI off. 

Have more questions about VoiceAI? Check out our FAQs.