Enable Voice Intelligence for Offices and Shared Lines

By enabling Voice Intelligence across your Company, Office, or shared lines, you're giving your team access to features like:

• Live transcription  
• Action Items
• Snippets 
• Notes 
• Post Call Summary 

Enabling Voice Intelligence on the Company or Office level will expose an option to toggle Voice Intelligence on for:

• Individual Users
• Main Line 
• Departments 
• Call Centers

Let's take a closer look at how Admins can enable this feature for multiple and singular Offices (includes users) and shared lines.

Enable Voice Intelligence (Company)

To enable Voice Intelligence for your company, follow these steps: 

1. Log into Dialpad.com
2. Click here or navigate to Admin Settings > Company Settings> Voice Intelligence
3. Toggle the Voice Intelligence button on

Once you've enabled Voice Intelligence on the company settings, you will now see the option to enable it for your individual offices.

Enable Voice Intelligence (Offices)

After Voice Intelligence has been abled for the company, follow these steps to enable it for your offices:

1. Log into Dialpad.com
2. Navigate to Admin Settings > Office > Office Settings > Office-Wide Settings
3. Toggle the Voice Intelligence button on

This will now expose the Voice Intelligence toggle to all your individual users of your Offices as well as the Main Line and Departments associated with the Office.

Enable Voice Intelligence for Shared Lines 

To enable Voice Intelligence for your shared lines, follow these steps:

1. Login to Dialpad.com
2. Navigate to your Main Line, Department, or Call Center 
3. Navigate to Advanced Settings
4. Toggle the Voice Intelligence button on

Turn Off Voice Intelligence for a Live Call

Individual users always have the option of turning Voice Intelligence off for one-off calls on both individual lines as well as any lines that they've been assigned to as an Operator or Agent.

Just click on Voice Intelligence from your active call screen on either your desktop app or mobile app to turn it off for your specific call.

Admins can turn off Voice Intelligence for their Offices and shared lines by navigating back to the respective settings screens and toggling Voice Intelligence off.

Keep in mind that Operators maybe required to alert their callers that the call is being transcribed by Voice Intelligence.