With VoiceAI and Intelligence Assistance, never scramble to take a note or lose track of your action items after a call. Everything you need is displayed in a post-call summary pop-up that includes items like:
- Action Items
- Snippet Items
- Post Call Transcripts
Turn On VoiceAI
To turn on VoiceAI for your direct, user calls just navigate to Dialpad.com > Your Profile > VoiceAI.
Don't forget that you can always turn off VoiceAI for one-off calls by clicking VoiceAI on your active call screen.
Need to follow up on something after your call? Leave pens and notebooks behind and opt for VoiceAI and Intelligent Assistance.
No need to say “action item” or “next steps” for VoiceAI to capture and display within your post-call summary view. The Action Item feature will automatically detect, surface, and allow users to record any action items mentioned on calls.
Just navigate to your specific conversation thread and select View Call to display any mentioned Action Items.
You'll even have the ability to add more right there on the spot.
Don't miss an important moment again—with the snippet feature, VoiceAI captures key moments in your conversation for you to revisit later.
Just select the Snippet icon on your active call screen when you need to snip a part of your audio. VoiceAI will automatically grab that piece of your call and attach it to your post call summary.
From the time you select Snippet, VoiceAI will capture 10 seconds before that moment and 10 seconds after that moment.
Post Call Summary Notes
After your call completes, you'll see an option to add any additional notes to the specific call. These notes are automatically saved to your call summary and will be available to revisit at any time.
After your call completes, you'll be able to toggle over to the post call transcript to see a log of your entire conversation.
Just select View Call in your specific conversation thread to display your post-call summary, including your transcript, action items, snippets, and notes.
Need to share just a piece of your conversation? No problem! Just hover over the transcript and click on Forward.
Get insight into how many times keywords are said on your calls by searching for them across your transcripts.
Have more questions? Check out our FAQs.