Need to adjust how inbound calls appear on your Dialpad forwarding devices?
You can find this option within the web portal by navigating to Your Profile > Your Devices > Advanced Settings for either your desk phones or mobile devices.
Incoming Caller ID
Here's where you can decide how incoming caller IDs appear on your desk phone or mobile device for:
- Calls received on your direct line
- Calls received on a Main Line, Department, or Call Center that you've been assigned as an Operator or Agent
- Calls received to any Executives that you've been assigned as an Assistant
You'll have the choice of either displaying your caller's number or the number that your caller is calling into (i.e. your direct line, Main Line, etc.).
Dialpad Tip: To ensure your changes take effect on your mobile devices, make sure that inbound HD calling is turned off.