Automatic call recording is available on Pro and Enterprise plans.
Admins can enable automatic call recording for their Main Line, Department, and Call Queues as well as enable the option for team members to record their own calls (or even turn off the audio prompt).
Enable User Call Recording
Before enabling call recording across your office, keep in mind that users will still need to select Record with calls made or received on their direct lines.
To allow your team members to record their calls, follow these steps:
- Navigate to Admin Settings > Office > Office Settings > Office-Wide Settings
- Under Making Calls check the option to Allow Team Members to Record their Calls
If you'd like, you can even check the option to turn the audio prompt off so callers won't hear "this call is being recorded".
Once enabled, your team will find their future recordings displayed in their Dialpad Inbox.
Enable Call Recording on Shared Lines
Automatic call recording is available on Pro and Enterprise plans.
To enable automatic call recording (inbound and outbound) on your Main Line, Department, or Call Queue, follow these steps:
- Navigate to the Advanced Settings of the shared line
- Check Automatically record calls
Only the Main Line/Department/Call Queue Admin will have access to these recordings which will be stored and displayed in the Main Line, Department, or Call Queue Inbox.
If you don't check this option and your Operators or Agents record the call, the recording will be stored and displayed in your Operator or Agent's Dialpad Inbox.
Dialpad Tip: Automatic call recording won't apply to calls that have been transferred—in other words, it'll be up to the recipient receiving the transferred call to select Record.
Select an Automatic Recording Prompt
Dialpad Admins can select one of the available messaging prompts to alert their callers they're being recorded.
While it's important to record calls, sometimes having a recording prompt play at the beginning of a call can disrupt the natural flow of conversation.
In those cases, Admins can select No Message from the drop-down to have no recording prompt play when calls are answered on that line.
Dialpad Tip: Selecting No Message will require you to confirm that you will be responsible for alerting your caller's that the call is being recorded.