Enable Call Recording

Dialpad Administrators can turn call recording Office-wide as well as for specific shared lines like your Departments.

Let's take a closer look at turning on call recording for your team and your shared lines. 

User Lines

To allow your team to record their calls, log into the web portal then navigate to:

Admin Settings > Office > Office Settings > Office-Wide Settings > Making Calls > Allow Team Members to Record their Calls

Now your team has the ability to turn call recording on/off for their direct lines. They'll find these recordings in their Inbox.

Shared Lines

Automatic recording for shared lines is a Pro and Enterprise feature.

To allow shared lines (Main Line/Department/Call Queues) to automatically record all calls (inbound + outbound), navigate to your Main Line/Department/Call Queue then Advanced Settings > Automatically record calls. 

Only the Main Line/Department/Call Queue Administrator will have access to these recordings. These recordings can be found in your Main Line/Department/Call Queue Inbox.

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If you don't enable automatic recording, recorded calls will end up in the Operator's or Agent's Inbox that recorded the call. 

Dialpad Tip: Automatic call recording won't apply to calls that have been transferred—in other words, it'll be up to the recipient receiving the transferred call to select Record

Recording Prompts

Dialpad Admins can select one of the available messaging prompts to alert their callers they're being recorded.

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Turn Off Recording Prompt

While it's important to record calls, sometimes having a recording prompt play at the beginning of a call can disrupt the natural flow of conversation. 

In those cases, Admins can select No Message from the drop-down to have no recording prompt play when calls are answered on that line. 

Dialpad Tip: Selecting No Message will require you to confirm that you will be responsible for alerting your caller's that the call is being recorded.