Dialpad Administrators can turn call recording Office-wide as well as for specific shared lines like your Departments.
Let's take a closer look at turning on call recording for your team and your shared lines.
Direct Lines
To allow your team to record their calls, log into the web portal then navigate to:
Admin Settings > Office > Office Settings > Office-Wide Settings > Making Calls > Allow Team Members to Record their Calls
Now your team has the ability to turn call recording on/off for their direct lines. They'll find these recordings in their Inbox.
Shared Lines
Automatic recording for shared lines is a Pro and Enterprise feature.
To allow shared lines (Main Line/Department/Call Queues) to automatically record all calls (inbound + outbound), navigate to your Main Line/Department/Call Queue then Advanced Settings > Automatically record calls.
Only the Main Line/Department/Call Queue Administrator will have access to these recordings. These recordings can be found in your Main Line/Department/Call Queue Inbox.
If you don't enable automatic recording, recorded calls will end up in the Operator's or Agent's Inbox that recorded the call.
Dialpad Tip: Automatic call recording won't apply to calls that have been transferred—in other words, it'll be up to the recipient receiving the transferred call to select Record.
Message Alerts
Dialpad Administrators can select one of the available messaging prompts to alert their callers they're being recorded.
Conversely, Administrators can opt to have no message play before a call is recorded. Just select No Message from the drop-down menu.
Selecting No Message will require you to confirm that you will be responsible for alerting your caller's that the call is being recorded.
