Assign Operators & Agents

Assign Operators

  • Navigate to Dialpad.com>Main Line>Assigned Operators & Phones or Dialpad.com>Departments>___Dept>Assigned Operators & Phones
  • Type in a team member's name in the text field to add them as an Operator
  • You can add up to 25 Operators/Phones to a Main Line/Dept.

You'll also have the option to make any assigned Operator a Dept. Admin by selecting this option from the drop-down menu. 

Dialpad Tip: The max. ring time for a Dept. call is 30 seconds.

Assign Agents

Agents are a part of Call Queues, which are available to Pro and Enterprise accounts. 

  • Navigate to Dialpad.com>Call Queues___Call Queue>Agents & Admins
  • Type in a team member's name in the text field to add them as an Agent
  • You can add up to 200 Agents to a Call Queue

You'll also have the option to make any assigned Agent a Call Queue Admin by selecting this option from the drop-down menu.

Confirm Connected Devices

To have calls ring Operator's/Agent's connected devices, make sure they each:

  1. Download the desktop and/or mobile apps to their devices
  2. Navigate to Dialpad.com>Your Settings>Devices
  3. Checks Ring This Device next to their desktop, desk phone, and/or forwarding number