Assign Operators & Agents

Assign Operators

To assign Operators to make and receive calls on your shared lines, Dialpad Administrators can navigate either to their Main Line, Department, or Call Queue and select Assigned Operators & Phones

From here you can assign up to 25 Operators. 

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You'll also have the option to make any assigned Operator a Department Administrator by selecting this option from the drop-down menu. 

Dialpad Tip: The max. ring time for a Dept. call is 30 seconds.

Assign Agents

Agents are a part of Call Queues, which are available to Pro and Enterprise accounts. 

To assign Agents to make and receive calls on your Call Queue, Dialpad Administrators can navigate either to their Call Queue and select Assigned Operators & Phones

From here you can assign up to 200 Agents

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You'll also have the option to make any assigned Agent a Call Queue Administrator by selecting this option from the drop-down menu.

Confirm Connected Devices

To have calls ring Operator's/Agent's connected devices, make sure they each:

  1. Download the desktop and/or mobile apps to their devices
  2. Navigate to Dialpad.com > Your Settings > Devices
  3. Checks Ring This Device next to their desktop, desk phone, and/or forwarding number