To assign Operators to make and receive calls on your shared lines, Dialpad Admins can navigate to Admin Settings and either select their Main Line or Department to access Assigned Operators & Phones.
From here you can assign up to 25 Operators.
You'll also have the option to make any assigned Operator a Department Admin by selecting this option from the drop-down menu.
Dialpad Tip: The max. ring time for a Dept. call is 30 seconds.
Agents are a part of Call Centers which are available on Pro and Enterprise plans.
To assign Agents to make and receive calls on your Call Queue, Dialpad Admins just need to navigate to Admin Settings and select their Call Queue to access Assigned Operators & Phones.
From here you can assign up to 200 Agents. Keep in mind that an individual Agent can't be assigned to more than 30 Call Centers.
You'll also have the option to make any assigned Agent a Call Queue Admin by selecting this option from the drop-down menu.
Confirm Connected Devices
To have calls ring Operator's/Agent's connected devices, make sure they each:
- Download the desktop and/or mobile apps to their devices
- Navigate to Dialpad.com > Your Settings > Devices
- Checks Ring This Device next to their desktop, desk phone, and/or forwarding number