To assign Operators to make and receive calls on your shared lines, Dialpad Admins can navigate to Admin Settings and either select their Main Line or Department to access Assigned Operators & Phones.
From here you can assign Operators to answer your line. You'll have the option to either add Operators (individual team members) or Phones (room phones) by selecting the option and searching for the team member or room phone by name.
You'll also have the option to make any assigned Operator a Department Admin by selecting this option from the drop-down menu.
Confirm Connected Devices
To have calls ring Operator's/Agent's connected devices, make sure they each:
- Download the desktop and/or mobile apps to their devices
- Navigate to Dialpad.com > Your Settings > Devices
- Checks Ring This Device next to their desktop, desk phone, and/or forwarding number