Adjust your caller ID

By default, your outbound ID is set to your personal Dialpad #. That doesn't mean you can't tweak it for one-off calls, or even globally. Administrators can, however, limit certain caller ID features office-wide.

First, let's take a look at how to adjust your caller ID for individual calls.

Adjust your Caller ID

You can adjust your caller ID for individual calls by either:

  • Selecting an available ID from the New Call From drop-down
  • Clicking the drop-down arrow next to the Call icon within a conversation thread

To select an ID from the New Call From drop-down you'll need to be:

  • An Operator of your Main Line/Department
  • An Executive Assistant
  • An Agent of a Call Queue

To select an ID from the Call icon within a conversation thread, you'll only have two options:

  • Call with my personal ID
  • Block my caller ID


Once your call completes, your caller ID will automatically toggle back to your global setting.

Now let's take a look at making a global change to your ID. 

Global Caller ID

Before we dive into how to set your ID globally, let's cover a few quick points:

  • Global ID only displays for personal calls
  • Global ID displays across all devices (desktop, desk phone, mobile)
  • The call log appears under the personal contact and not under your Main Line
  • Global ID only applies to outbound calls

Set your Global ID

  1. Visit > Your Settings > Caller ID
  2. Select one of your available options including your Main Line or blocking your ID entirely 


Whichever option you choose should now display as the new ID. You may need to refresh your browser for the changes to take display.

Block your Caller ID

If you're looking for a little privacy from a specific caller, you can opt to block your caller ID. Note that this is different from your global caller ID setting as this is a one-call option.

Here's how:

  1. Open a conversation thread with your intended contact (outside your Company)
  2. Click on the drop-down arrow next to your Call icon to select Block my caller ID


Your call history will remain under the personal contact.

Dialpad Tip: You can always opt to dial *67 before your recipient's # to block your caller ID or *87 to unblock it.

Have more questions about caller IDs? Check out our FAQ.