How do I use extension dialing within my Company?
You can dial your team member's extension from your desktop app, Obihai, Polycom, or mobile app. Just enter their extension and press call to connect.
How do outside callers dial by extension?
In order for outside callers to reach your teach members via extension:
- You'll need to be on the Enterprise plan
- You'll need to assign extensions to your users
- You'll need to select Dial by Extension from your automated response menu on your Main Line, Department, or Call Center
What happens if the length changes after extensions have been assigned?
When this length is changed, the currently assigned extensions get wiped immediately. The extensions will need to be remapped/assigned before they start working again.
Can we add an extension to a room phone?
Yes, reach out to our Support Team and let them know which room phones you'd like to assign extensions and the extension #.
Can we add an extension to a department or call center?
Yes, reach out to our Support Team and let them know which department or call center you'd like to assign extensions and the extension #.