Enable Call Waiting

By enabling call waiting on your Main Line or Departments, your Operators will be able to receive incoming call notifications even if they're already on a call (all Operators have to be on a call in order for call waiting to take effect). 

To enable, navigate to either your Main Line or Department's advanced settings to check the Call Waiting for Operators option. 


Dialpad Tip: Call waiting is automatically available on user lines and as part of Executive-Assistant pairings.