Enable Call Waiting

By enabling call waiting on your Main Line or Departments, your Operators will be able to receive incoming call notifications even if they're already on a call (all Operators have to be on a call in order for call waiting to take effect). 

To enable, navigate to either your Main Line or Department's advanced settings to check the Call Waiting for Operators option. 

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Dialpad Tip: Call waiting is automatically available on user lines and as part of Executive-Assistant pairings.